Terms & Conditions for Wellness Mattress
Effective Date: March 27, 2025
Legal Entity: Akbar Industries
Jurisdiction: CBD Belapur Court, Maharashtra
Introduction
Business Details
Products & Services
Ordering & Payment
Shipping & Delivery
Inspection & Liability
Cancellation & Refunds
Warranty & Post-Sales Service
Legal Compliance & Dispute Resolution
Payment Gateway Compliance
Privacy & Customer Responsibilities
Force Majeure & Limited Liability
Welcome to Wellness Mattress. These Terms & Conditions govern your use of our website, ordering process, payment, delivery, and after-sales service. By accessing our website and making a purchase, you agree to be bound by these terms.
• Legal Business Name: Wellness Mattress
• Registered Entity: Akbar Industries
• Business Address: Seawoods, Navi Mumbai, Maharashtra, India
• Contact: Email & Phone (provided on the website)
• Working Hours: 10:00 AM to 10:00 PM, 7 days a week
We provide made-to-order and ready-stock products, including:
• Mattresses (warranty varies from 2 to 10 years depending on product)
• Sofas, Recliners, Chairs, Custom Furniture, Curtains, Pillows
• No installation or assembly is required for our products.
• Maintenance & care guidelines are provided with each product.
• Orders can be placed online, via phone (for bulk orders only), or in-store.
• Bulk & B2B orders require advance payment to confirm the deal.
• Accepted payment methods: Credit/Debit Cards, UPI, Net Banking.
• Cash on Delivery (COD) is only available for low-value products. Expensive products require full prepayment.
• EMI options may be available based on provider eligibility.
• No cancellation after order confirmation.
• Mumbai & Navi Mumbai deliveries are handled by our in-house logistics.
• Other locations within India are served by third-party couriers.
• Estimated delivery: 5-10 days, depending on product size & location.
• Shipping charges apply, calculated based on the delivery state.
• Scheduled delivery is possible upon direct confirmation with our team.
• Delays due to third-party couriers, natural disasters, or force majeure events are not our liability. However, we ensure timely dispatch from our end.
• Customers must inspect products upon delivery and maintain video proof of the received product for damage claims.
• If damage occurs during shipping, we will provide a replacement only upon valid proof.
• Slight color variations between images and actual products are expected and do not qualify for returns.
• We do not accept cancellations after order confirmation.
• No returns. Only replacements are provided in case of genuine damages.
• Conditions for replacement:
• Proof of purchase is required.
• The product must be inspected and verified by our team.
• Return shipping for damaged products is covered by us.
• Some products may be non-returnable as mentioned in their description.
• Refunds are not provided. In rare cases, a refund may be issued at our discretion.
• Warranty varies by product and is mentioned in the product description.
• Warranty claims require proof of purchase and inspection.
• Post-warranty repair services are available but chargeable, depending on the repair intensity.
• No Annual Maintenance Contract (AMC) is offered.
• Our business operates under the laws of Maharashtra, India.
• Customer disputes are handled based on the situation, with preference for mutual resolution.
• Any unresolved disputes will be governed by the CBD Belapur Court, Maharashtra.
• We have integrated Razorpay Payment Gateway for seamless transactions.
• We comply with refund & chargeback policies.
• Transaction records are maintained as per compliance requirements.
• Fraud prevention measures are in place to detect unauthorized transactions.
• In case of a failed transaction, customers must report within 24 hours for resolution.
• Customer data is protected and not shared with third parties, except for legal compliance or order fulfillment.
• Customers are responsible for providing accurate contact & delivery details.
• We are not liable for delivery failures due to incorrect addresses or unavailability of recipients.
• We are not responsible for delays caused by natural disasters, political unrest, transportation strikes, or unforeseen external factors.
• If a force majeure event occurs before shipping, we will ensure a refund or alternative solution.
• Our liability is limited to the value of the product purchased.
By purchasing from Wellness Mattress, you acknowledge and agree to these Terms & Conditions.
For any queries, contact our support team through our official email or phone number.