top of page

Privacy Policy

Welcome to Wellness Mattress (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or make purchases from us.

 

By accessing www.wellnessmattress.in (the “Website”), you agree to the collection and use of your information as described in this policy. If you do not agree, please refrain from using our services.

www.wellnessmattress.in

1. INFORMATION WE COLLECT
We collect the following categories of personal and non-personal data when you use our
website or services:


1.1 Personal Information (Provided by You)

  •  Identity & Contact Details: Name, email, phone number, billing and shipping addresses.

  • Payment Information: We process payments via Razorpay Payment Gateway and do not store credit/debit card details. Payment disputes are governed by Razorpay’s policies.

  • Order Details: Purchased products, order preferences, customization requests.

  • Account Credentials: If you create an account, we collect your username,

      password, and login history.


1.2 Non-Personal & Automatically Collected Information

  • Device Data: IP address, browser type, operating system, and time zone settings.

  • Usage Data: Page visits, navigation patterns, time spent on our website, and referral sources.

  • Cookies & Tracking Data: We use first-party and third-party cookies for analytics,advertising, and security monitoring.

2. HOW WE USE YOUR INFORMATION

 

We use your information for:

  • Order Processing: To confirm, process, and deliver purchases.

  • Payment Verification: Ensuring secure transactions via Razorpay.

  • Customer Support: Responding to inquiries, handling refunds, and resolving disputes.

  • Personalization & Marketing: Sending tailored promotions, newsletters, or product recommendations (opt-out available).

  • Fraud Prevention & Security: Detecting unauthorized transactions and mitigating risks.

  • Legal & Compliance Obligations: Adhering to tax laws, government requests, and dispute resolution procedures.

3. INFORMATION SHARING & DISCLOSURE


We do not sell your data. However, we share necessary information with:


3.1 Third-Party Service Providers

  • Payment Processing: Razorpay securely handles all transactions and refunds.

  • Logistics & Delivery: Shipping partners (e.g., FedEx, Delhivery) receive your name,address, and contact details.

  • Marketing & Analytics: Third-party tools (Google Analytics, Meta Ads) may process usage patterns for targeted advertising.

​

3.2 Legal Compliance & Law Enforcement
  We may disclose information if required by:

  • Regulatory Authorities: Compliance with tax or consumer protection laws.

  • Legal Proceedings: Court orders, fraud investigations, or government mandates.

  • Contract Enforcement: Protecting our intellectual property, preventing unauthorized

      website access, or enforcing T&Cs

4. PAYMENT PROCESSING & SECURITY MEASURES

 

4.1 Razorpay Payment Gateway

  • All transactions are securely processed by RazorPay under PCI-DSS standards.

  • We do not store or process your card or UPI details. Any disputes must be handled per Razorpay’s policies.

​

4.2 Data Protection & Security

  • We use SSL encryption, firewalls, and secure servers to protect customer data.

  • We conduct regular security audits to mitigate potential threats

  • Despite best efforts, no online transaction is 100% secure; customers assume some inherent risk.

5. COOKIES & TRACKING TECHNOLOGIES

 

We use cookies for:

  • Essential Website Functions: Keeping you logged in, remembering cart items.

  • Analytics & Performance Tracking: Google Analytics monitors website traffic and user behavior..

  • Advertising & Retargeting: Facebook Pixel and Google Ads for personalized promotions.

​

Managing Cookies
You can disable cookies via browser settings, but some site features may not function properly.

6. USER RIGHTS & CHOICES

​

Customers have the right to:

  • Request Access: Obtain a copy of personal data we store.

  • Rectify Information: Correct inaccurate or outdated details..

  • Withdraw Consent: Opt-out of marketing emails or data collection.

  • Request Deletion: In certain cases, you can request permanent deletion of your data (subject to regulatory requirements).

​

To exercise any rights, contact akbarindustries2021@gmail.com.

7. LIMITATION OF LIABILITY

​

  • Wellness Mattress is not responsible for unauthorized access due to customer negligence (e.g., weak passwords, sharing credentials).

  • We are not liable for financial losses due to Paytm-related payment failures, chargebacks, or fraud.

  • We do not guarantee uninterrupted website access due to maintenance, cyberattacks, or force majeure events.​

8. CHILDREN’S PRIVACY

​

Our website is not intended for individuals under 18. We do not knowingly collect data from minors. If you suspect a child has provided personal data, please notify us immediately.

9. DATA RETENTION POLICY

​

We retain customer information:

  • For up to 5 years for order history, tax compliance, and legal requirements.

  • For marketing & analytics, data is stored for up to 2 years (opt-out available)

  • Payment transaction records are governed by Razorpay’s retention policies​

​

After retention periods expire, data is permanently deleted or anonymized

10. THIRD-PARTY LINKS & EXTERNAL SERVICES

​

Our website may contain links to third-party sites (e.g., blogs, review platforms). We are not responsible for their privacy policies. Clicking external links means you assume the risks associated with those websites.

11. CHANGES TO THIS POLICY

​

  • This Privacy Policy is valid until January 1, 2026.

  • We reserve the right to modify this policy without prior notice. Continued website use indicates acceptance of updated terms.​

12. CONTACT US

​

For privacy-related concerns, reach out to:

Wellness Mattress – Customer Support

Legal Disclaimer:

​

This Privacy Policy does not create any contractual or legal rights against Wellness Mattress. We reserve the right to interpret, modify, or enforce policy provisions at our sole discretion.

bottom of page